Refund & Resit Policy
Plain-language terms for cancellations, transfers, resits, and refunds across ARO, CRO and SCRO programmes.
Last updated: 2026
Cancellation by candidate
| Notice given | Refund |
|---|---|
| 14+ days before cohort start | 100% (less a $95 admin fee) |
| 7–13 days before | 50% |
| Under 7 days, or after start | No refund — credit toward a future cohort within 12 months |
Cancellation by PRI
If PRI cancels a cohort or exam window, you will be offered the next available date or a full refund at your choice.
Exam resits
Unified resit fee across all programmes: 40% of the original Course + Exam fee at the tier you originally enrolled at. A maximum of two resits is permitted within 12 months of the first attempt.
SCRO portfolio review
A non-refundable assessment fee of $750 is retained from the SCRO application fee if the portfolio is withdrawn after submission. If the portfolio is referred (not awarded), one resubmission within 12 months is permitted at no further cost.
Membership
Annual membership fees and recertification fees are non-refundable once the period has begun.
Statutory rights
PRI operates from Australia and is bound by the Australian Consumer Law. Nothing in this policy limits any mandatory consumer-protection rights you have in your country of residence.
Currency
All fees are quoted and billed in Australian Dollars (AUD) by Pacific Resilience Institute, Australia. Card networks or banks may apply currency-conversion charges; PRI does not control or rebate these.
Indicative pricing
Prices, tier bands and recertification fees shown on this site are indicative and confirmed in writing by the registrar at the point of enrolment.
How to request a refund
Email registrar@pacificresilience.org with your application reference. Refunds are processed within 10 business days.